Customer Service Manager

We are seeking a Customer Service Manager who will manage internal communications between customers and plant, and external communications between sales representatives, customers, and plant for one of our clients.

Responsibilities include:

Account Management

• Responsible to ensure the quality of the service and responsiveness to customers and potential customers.
• Support and validate CSR responses to customer inquiries.
• Support and validate CSR communications of delivery delay notice to customers.
• Responsible for handling customer complaints until the implementation of corrective actions and mutually acceptable solutions.
• Provide input and suggestions to enhance customer satisfaction and efficiency of sales processes.

Sales Cycle Management – Ensure the following processes are done correctly and efficiently, per instructions, and update instructions as required:

• Order Entry
• Edit
• NSR
• Sales Order Confirmations
• Part Set-Up
• Part Naming Method
• RFQ spreadsheet
• APQP spreadsheet
• Change Order Report
• Credits
• Customer Feedback Log
• Customer Service Meeting Requirements

Qualifications

• Bachelor Degree or equivalent or 5 years work experience, preferably in manufacturing
• Great customer service skills
• Good written, verbal, and interpersonal communication skills
• Good analytical and problem definition skills
• Good computer skills, knowledge of MS Office programs, and ERP

Reports to: Inside Sales Manager

Salary: Based on Experience

Location: Winton, NC

Job Categories: Administrative
Job Locations: Winton
Branches: Ahoskie

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